North Yorkshire Police
16 June 2009North Yorkshire Police
North Yorkshire Police is committed to improving our services to our communities and we need more high calibre people to help us. If you are highly motivated and enthusiastic, then we want to hear from you. We offer great benefits and opportunities for personal development. What are you waiting for?
POST: SERVICE DESK ADMINISTRATOR - x 3 Fixed Term Contracts
1 x FTC until 31st July 2010
1 x 6 month FTC
POST NO: 05709
SALARY: £20,046 - £21,897
BASED: NEWBY WISKE
Vacancies have arisen within the Information Systems Department (ISD) for Service Desk Administrators who will be responsible for the administration and operation of a high performing Service Desk function with the skills and talents to satisfy the challenges of a service and delivery focused organisation.
A team player, committed to delivering excellent customer service, you will pro-actively seek out service improvements and work with your colleagues to ensure that the ISD Service Desk continues to deliver against service levels that exceed industry best in class. You will ideally come from a service desk background and have excellent client facing and customer focused skills.
Due to the very technical nature of the Service Desk, you must:
• be educated to at least HNC level in a Computing/Software/Technology related subject
or
• be able to demonstrate an equivalent level of technical knowledge through relevant previous work experiences in a complex multi-platform and multi application IT environment and have achieved some form of national accreditation equivalent to MCDST.
Additionally, applicants must have excellent problem solving and communication skills and posses an ability to work on multiple tasks at any one time while maintaining high quality standards.
Relocation is not applicable to this post.
Please apply online at; www.northyorkshire.police.uk
Alternatively, please telephone our HR Service Centre on 01609 789642 to obtain an application pack. Please quote the above job role and post number when requesting your application pack.
Please ensure you read the information pack carefully as it holds vital information to assist you in the completion of your application form.
Closing date: Monday 29th June 2009
CVs are not accepted and late applications cannot be considered.
Please note that attendance and sickness records are checked as part of the application process.